Although Blizzard has initially refused to give refunds to South Korean gamers who had bought their always-online game Diablo 3, they have recently changed their policy due to pressure from South Korea’s Fair Trade Commission.
Under South Korea’s consumer protection law, companies must guarantee a refund if there is a problem with the product that is not caused by consumers.
Diablo 3’s issues started from Blizzard’s own mistake in judging the amount of users from Asia, causing frequent crashes and slow connectivity to their servers. Approximately 2/3 of all players on Diablo 3’s asia servers originate from South Korea.
Diablo III players who are less than Level 40, about two-thirds of the way through the program can apply for a refund from June 25 to July 3.
Blizzard will also accept returns from any players less than Level 20, around a third of the way through the program within 14 days of purchase from now on.