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Originally Posted by miwitch Oh my.. I just got an email about similar case for a shop at Lucky Plaza. Read this:
Hello Friends,
> >
> > I just want to share with you a terrible experience we had when we
> > traded-in my mother-in law cellphone at the CYBER JIN Pte Ltd (Lucky
> > Plaza #B1-81,near 7-eleven) this weekend.
> >
> > The story goes like this; my Mom wanted to trade-in her old cellphone
to
> > buy a brand new N70. We accompanied her to the Lucky Plaza hoping we
> > could get a good bargain. Then we found this store that agreed to buy
my
> > Mom's cellphone for $220 and would charge us only $550 (net) for an N70
> > under the condition that we do both transactions (buy and sell) with
> > them. So far, this store offers us the best bargain compared to other
> > stores from the rest of the building.
> >
> > We agreed to their transaction proposal as we were then in a bit of a
> > hurry (she was only a tourist and would stay in Singapore for only
> > 4-days). However, when we were about to pay, the salesman suddenly told
> > us "Why do you want an N70? This is a very bad phone. In fact this is
> > one of the most problematic phones of Nokia." He immediately caught our
> > attention and in fact gained our trust (imagine a salesman telling you
> > that a product you are about to buy from him is not worth the money you
> > are paying it for). He then proceeded to make his presentation about
why
> > we should not buy an N70 and even said "If you really want it I can
sell
> > it to you but please know that we've heard a lot of complains about
it".
> > Afterwards, he brought out an N6280, which he said was by far a better
> > phone than the N70 at almost the same price (he even gave another short
> > presentation of its advantages). Of course, since he already gained our
> > trust, we found his presentation very convincing. We bargained for the
> > phone and he said "I can give it to you at just $555 (net)".
> >
> > After being impressed by a convincing presentation, my Mom agreed to
> > trade-in her old cellphone for $220, and buys the brand new N6280 for
> > $555(This means that she just would have to shell out another $335). We
> > told the salesman that we would pay by Nets and we gave him our card.
> > While paying, he tried to sell to us a 64Mb mini-SD Card for $20. We
> > said we did not want it (as my mother wouldn't use it anyway). We
> > proceeded with the transaction, got our phone and asked for the
receipt.
> > The salesman said that the Nets certificate would be our receipt.
Should
> > we encounter any problem, we just look for him and he would be happy to
> > assist us. Since we are in a hurry, we took our phone and nets
> > certificate and left. While we were leaving, he handed us the 64Mb
> > mini-SD Card and said "Take this as a free gift from me".
> >
> > After a long day of sight seeing and a little shopping, we finally got
> > home and my mom finally had her first chance to test her new cellphone.
> > To her surprise, the supposedly brand-new cellphone had contact numbers
> > (some even had photo-contacts) of some people in its phone memory
> > (meaning it was used and wasn't brand new!). We then checked the
phone's
> > serial number (IMEI#) and again to our dismay, we found out that the
> > phone's IMEI# doesn't match the IMEI# listed in the box. We did a
> > research to see what other things the salesman tricked us into
believing
> > and we found out that the 64Mb SD Card that he was trying to sell us
for
> > $20 was in fact part of the phone's original package (some other things
> > listed as part of the original package as seen from brochures were also
> > missing). Not just that, we checked the Nets certificate, and learned
> > that he charged $355 instead of just $335 (so sneaky, we didn't even
> > notice!). Worst of all, we found that the price of the N6280 from
> > neighboring stores is just $450(net) while he sold it to us for a total
> > of $575! (Including the extra $20 we did not notice that he charged us
> > through Nets).
> >
> > Imagine how disappointed my Mom would be after knowing that she bought
a
> > cellphone that is not just $100+ overpriced but is also isn't brand new
> > as we were made to believe (plus the fact that some of the components
> > from the original package were removed and the that salesman charged
> > more than what we had agreed).
> >
> > The next day, we went back to the store to complain and get a refund.
> > The salesman said that he couldn't give us a refund. What he can do is
> > to buy the cellphone we bought from him a day ago for $575, and give us
> > ONLY $300 (does he think we're that stupid!!!)... We did not agree and
> > insisted a REFUND; during our discussion one of his colleagues shouted,
> > "Give them a new box so that they would leave!!!" (He's so rude!) I
> > don't know how stupid these people think we are if all we came for was
> > to get a new box.... I told them that if they wouldn't refund our
money,
> > we would report this matter to the police. They just gave an insulting
> > grim and said "Go ahead, we'll see you in court" and then one of them
> > lit a cigarette (inside the shop), and smoked in front of us and along
> > the hallways of the mall (while wearing that insulting smile) as if
> > telling us that he is not scared of the police. In fact, he can smoke
in
> > a "No Smoking Zone".
> >
> > While we were leaving (to complain to the police) we came across an
> > Indian couple who owns souvenir shop nearby and told us that this (our
> > incident) happens almost every week. The Indian lady said that this
> > store always gets complains from tourists but are always able to get
> > away with it because tourists usually would just go away. She also said
> > that this store avoids (if they can) giving receipts to unsuspecting
> > customers to cover their fraudulent transactions. She suggested that if
> > we can, we should complain these people to the authorities because they
> > make Singapore look bad. We went to the security department of Lucky
> > Plaza and the security people helped us contact the police. The Lucky
> > Plaza security people also admitted that this always happens but it's
> > just not their jurisdiction so they really cannot do anything about
> > these incidents other than making a report to the police. The security
> > people also advised that it is illegal for a store not to issue a
proper
> > receipt detailing all transactions to a customer. This means that the
> > Nets certificate that we have (although having the store name and
> > address) is not a valid receipt after all.
> >
> > The police came, talked to us and told us to wait for them at the
> > security counter of the mall while they went to the store and talked to
> > these people. We told the police that we want a refund because we were
> > cheated and do not trust these people or any of their products anymore.
> > We also reported that the store did not issue a proper receipt. The
> > police went to the store, talked to the manager and came back to tell
us
> > that the manager's suggestion was to give us a new N6280 (one that
> > matches the IMEI of box and the unit!!!) so that all of these would be
> > settled. We told the police that we want a refund and we don't want to
> > do any business with them. Then, the Police suggested that we file our
> > complaints to CASE, because they are not the right person for these
> > kinds of situations.
> >
> > As of now, we are gathering all evidence we can that could help when we
> > file our complaint to CASE. We are hoping that the Nets certificate
that
> > we have will suffice as one of our evidences. We are no longer
> > interested of the refund, what we want now is to teach these crooks a
> > lesson so that they will stop cheating other people.
> >
> > Let this email be a warning to you and your friends. Always check a
> > product very well (research if possible) before buying and always make
> > sure you get a 'detailed receipt' of all your transactions.
> >
> > Never fall prey on these predators waiting for unsuspecting customers. |
22-08-2006, 03:44 AM
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